:root{--crm-primary:#2563eb;--crm-primary-light:#eff6ff;--crm-bg:#f3f4f6;--crm-card-bg:#ffffff;--crm-border:#e5e7eb;--crm-text:#111827;--crm-text-muted:#6b7280;--crm-sidebar-bg:#1e293b;--crm-sidebar-text:#cbd5e1;--crm-sidebar-active:#2563eb;--crm-sidebar-hover:#334155;--crm-shadow:0 1px 3px rgba(0,0,0,0.1),0 1px 2px rgba(0,0,0,0.06);--crm-shadow-md:0 4px 6px rgba(0,0,0,0.07),0 2px 4px rgba(0,0,0,0.06);--crm-radius:10px;--crm-sidebar-width:220px;--crm-sidebar-collapsed:60px}.crm-root *{box-sizing:border-box;margin:0;padding:0}.crm-root{height:100vh;font-family:system-ui,-apple-system,sans-serif;font-size:14px;color:var(--crm-text);background:var(--crm-bg)}.crm-root,.crm-sidebar{display:flex;overflow:hidden}.crm-sidebar{width:var(--crm-sidebar-width);background:var(--crm-sidebar-bg);flex-direction:column;transition:width .2s ease;flex-shrink:0;z-index:20}.crm-sidebar.collapsed{width:var(--crm-sidebar-collapsed)}.crm-sidebar-header{justify-content:space-between;padding:16px 14px;border-bottom:1px solid #334155;min-height:60px}.crm-logo,.crm-sidebar-header{display:flex;align-items:center}.crm-logo{gap:8px;color:#ffffff;font-weight:700;font-size:16px;white-space:nowrap;overflow:hidden}.crm-logo-icon{width:28px;height:28px;background:var(--crm-primary);border-radius:6px;justify-content:center;color:white;font-weight:900;font-size:14px}.crm-collapse-btn,.crm-logo-icon{display:flex;align-items:center;flex-shrink:0}.crm-collapse-btn{background:none;border:none;color:var(--crm-sidebar-text);cursor:pointer;padding:4px;border-radius:4px;transition:background .15s}.crm-collapse-btn:hover{background:var(--crm-sidebar-hover)}.crm-nav{flex:1 1;padding:12px 0;display:flex;flex-direction:column;gap:2px;overflow-y:auto}.crm-nav-item{display:flex;align-items:center;gap:10px;padding:10px 14px;color:var(--crm-sidebar-text);cursor:pointer;border-radius:0;transition:background .15s,color .15s;white-space:nowrap;overflow:hidden;border:none;background:none;width:100%;text-align:left;font-size:14px}.crm-nav-item:hover{background:var(--crm-sidebar-hover);color:#ffffff}.crm-nav-item.active{background:var(--crm-sidebar-active);color:#ffffff}.crm-nav-icon{flex-shrink:0;width:18px;height:18px}.crm-nav-label{overflow:hidden;text-overflow:ellipsis}.crm-sidebar-footer{padding:12px;border-top:1px solid #334155}.crm-user-info{display:flex;align-items:center;gap:8px;color:var(--crm-sidebar-text);overflow:hidden}.crm-user-avatar{width:32px;height:32px;border-radius:50%;background:var(--crm-primary);display:flex;align-items:center;justify-content:center;color:white;font-weight:600;font-size:12px;flex-shrink:0}.crm-user-details{overflow:hidden}.crm-user-name{font-size:13px;font-weight:600;color:#ffffff}.crm-user-name,.crm-user-role{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.crm-user-role{font-size:11px;color:#94a3b8;text-transform:capitalize}.crm-main{flex:1 1;display:flex;flex-direction:column;overflow:hidden;min-width:0}.crm-topbar{background:var(--crm-card-bg);border-bottom:1px solid var(--crm-border);padding:0 20px;height:60px;display:flex;align-items:center;justify-content:space-between;flex-shrink:0}.crm-topbar-title{font-size:18px;font-weight:700;color:var(--crm-text)}.crm-topbar-actions{display:flex;align-items:center;gap:10px}.crm-btn{display:inline-flex;align-items:center;gap:6px;padding:7px 14px;border-radius:7px;border:none;cursor:pointer;font-size:13px;font-weight:500;transition:background .15s,opacity .15s}.crm-btn-primary{background:var(--crm-primary);color:#ffffff}.crm-btn-primary:hover{opacity:.9}.crm-btn-secondary{background:var(--crm-bg);color:var(--crm-text);border:1px solid var(--crm-border)}.crm-btn-secondary:hover{background:var(--crm-border)}.crm-btn-ghost{background:transparent;color:var(--crm-text-muted);border:1px solid var(--crm-border)}.crm-btn-ghost:hover{background:var(--crm-bg)}.crm-btn-sm{padding:5px 10px;font-size:12px}.crm-content{flex:1 1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:20px;min-height:0}.crm-kpi-row{display:grid;grid-template-columns:repeat(6,1fr);grid-gap:12px;gap:12px}@media (max-width:1400px){.crm-kpi-row{grid-template-columns:repeat(3,1fr)}}.crm-kpi-card{background:var(--crm-card-bg);border-radius:var(--crm-radius);padding:16px;box-shadow:var(--crm-shadow);cursor:pointer;transition:box-shadow .15s,transform .15s;border:2px solid transparent}.crm-kpi-card:hover{box-shadow:var(--crm-shadow-md);transform:translateY(-1px)}.crm-kpi-card.active-filter{border-color:var(--crm-primary)}.crm-kpi-label{font-size:12px;color:var(--crm-text-muted);font-weight:500;text-transform:uppercase;letter-spacing:.04em;margin-bottom:6px}.crm-kpi-value{font-size:28px;font-weight:700;line-height:1;color:var(--crm-text)}.crm-kpi-icon{width:32px;height:32px;border-radius:8px;display:flex;align-items:center;justify-content:center;margin-bottom:8px}.crm-pipeline-wrapper{flex:1 1;min-height:0;overflow:hidden;display:flex;flex-direction:column}.crm-pipeline-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}.crm-pipeline-title{font-size:16px;font-weight:700}.crm-pipeline{display:flex;gap:12px;overflow-x:auto;padding-bottom:12px;flex:1 1;min-height:0;align-items:flex-start}.crm-pipeline::-webkit-scrollbar{height:6px}.crm-pipeline::-webkit-scrollbar-thumb{background:var(--crm-border);border-radius:3px}.crm-column{flex-shrink:0;width:240px;background:var(--crm-bg);border-radius:var(--crm-radius);display:flex;flex-direction:column;max-height:100%;border:2px solid transparent;transition:border-color .15s}.crm-column.drag-over{border-color:var(--crm-primary);background:#eff6ff}.crm-column-header{display:flex;align-items:center;justify-content:space-between;padding:10px 12px;border-radius:var(--crm-radius) var(--crm-radius) 0 0}.crm-column-title{font-size:13px;font-weight:700;display:flex;align-items:center;gap:6px}.crm-column-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}.crm-column-count{font-size:11px;font-weight:700;background:rgba(0,0,0,.1);border-radius:10px;padding:1px 7px}.crm-column-cards{flex:1 1;overflow-y:auto;padding:8px;display:flex;flex-direction:column;gap:8px;min-height:100px}.crm-column-cards::-webkit-scrollbar{width:4px}.crm-column-cards::-webkit-scrollbar-thumb{background:var(--crm-border);border-radius:2px}.crm-lead-card{background:var(--crm-card-bg);border-radius:8px;padding:12px;box-shadow:var(--crm-shadow);cursor:-webkit-grab;cursor:grab;transition:box-shadow .15s,opacity .15s;border:1px solid var(--crm-border)}.crm-lead-card:hover{box-shadow:var(--crm-shadow-md)}.crm-lead-card.dragging{opacity:.5;cursor:-webkit-grabbing;cursor:grabbing}.crm-lead-card-header{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:8px}.crm-lead-name{font-size:13px;font-weight:700;color:var(--crm-text);line-height:1.3}.crm-lead-phone{font-size:12px;color:var(--crm-text-muted);margin-top:2px}.crm-lead-meta{display:flex;flex-direction:column;gap:4px;margin-top:8px}.crm-lead-meta-row{display:flex;align-items:center;gap:5px;font-size:12px;color:var(--crm-text-muted)}.crm-lead-meta-icon{width:12px;height:12px;flex-shrink:0}.crm-lead-card-footer{margin-top:10px;padding-top:8px;border-top:1px solid var(--crm-border);display:flex;align-items:center;justify-content:space-between}.crm-agent-badge{display:flex;align-items:center;gap:5px;font-size:11px;color:var(--crm-text-muted)}.crm-agent-dot{width:20px;height:20px;border-radius:50%;background:var(--crm-primary);color:white;display:flex;align-items:center;justify-content:center;font-size:9px;font-weight:700;flex-shrink:0}.crm-sync-badge{display:inline-flex;align-items:center;gap:3px;padding:2px 6px;border-radius:10px;font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.03em}.crm-sync-badge.synced{background:#d1fae5;color:#065f46}.crm-sync-badge.pending{background:#fef3c7;color:#92400e}.crm-sync-badge.failed{background:#fee2e2;color:#991b1b}.crm-sync-badge.skipped{background:#f3f4f6;color:#4b5563}.crm-panel-overlay{position:fixed;inset:0;background:rgba(0,0,0,.3);z-index:40}.crm-panel{position:fixed;top:0;right:0;bottom:0;width:400px;background:var(--crm-card-bg);box-shadow:-4px 0 20px rgba(0,0,0,.15);z-index:50;display:flex;flex-direction:column;overflow:hidden}.crm-panel-header{padding:16px 20px;border-bottom:1px solid var(--crm-border);display:flex;align-items:flex-start;justify-content:space-between;flex-shrink:0}.crm-panel-lead-name{font-size:16px;font-weight:700;color:var(--crm-text)}.crm-panel-lead-phone{font-size:13px;color:var(--crm-text-muted);margin-top:2px}.crm-panel-close{background:none;border:none;cursor:pointer;color:var(--crm-text-muted);padding:4px;border-radius:4px;display:flex;align-items:center;transition:background .15s}.crm-panel-close:hover{background:var(--crm-bg)}.crm-tabs{display:flex;border-bottom:1px solid var(--crm-border);padding:0 20px;flex-shrink:0}.crm-tab{padding:10px 16px;cursor:pointer;font-size:13px;font-weight:500;color:var(--crm-text-muted);margin-bottom:-1px;transition:color .15s,border-color .15s;background:none;border:none;border-bottom:2px solid transparent}.crm-tab:hover{color:var(--crm-text)}.crm-tab.active{color:var(--crm-primary);border-bottom-color:var(--crm-primary)}.crm-panel-body{flex:1 1;overflow-y:auto;padding:16px 20px}.crm-detail-grid{display:grid;grid-template-columns:1fr 1fr;grid-gap:12px;gap:12px;margin-bottom:16px}.crm-detail-field{display:flex;flex-direction:column;gap:3px}.crm-detail-label{font-size:11px;font-weight:600;color:var(--crm-text-muted);text-transform:uppercase;letter-spacing:.05em}.crm-detail-value{font-size:13px;font-weight:500;color:var(--crm-text)}.crm-detail-full{grid-column:1/-1}.crm-status-badge{display:inline-flex;align-items:center;padding:3px 8px;border-radius:10px;font-size:11px;font-weight:600}.crm-quick-actions{padding:16px 20px;border-top:1px solid var(--crm-border);display:flex;gap:8px;flex-shrink:0;flex-wrap:wrap}.crm-timeline{display:flex;flex-direction:column;gap:0}.crm-timeline-item{display:flex;gap:10px;padding-bottom:16px;position:relative}.crm-timeline-item:not(:last-child):after{content:"";position:absolute;left:14px;top:28px;bottom:0;width:1px;background:var(--crm-border)}.crm-timeline-icon{width:28px;height:28px;border-radius:50%;display:flex;align-items:center;justify-content:center;flex-shrink:0;font-size:12px;z-index:1}.crm-timeline-body{flex:1 1;min-width:0}.crm-timeline-action{font-size:13px;font-weight:600;color:var(--crm-text)}.crm-timeline-meta{font-size:11px;color:var(--crm-text-muted);margin-top:2px}.crm-timeline-details{font-size:12px;color:var(--crm-text-muted);margin-top:4px;background:var(--crm-bg);padding:6px 8px;border-radius:6px}.crm-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:32px 16px;color:var(--crm-text-muted);text-align:center;gap:8px}.crm-empty-icon{font-size:32px;opacity:.3}.crm-select{padding:6px 10px;border:1px solid var(--crm-border);border-radius:7px;font-size:13px;background:var(--crm-card-bg);color:var(--crm-text);cursor:pointer;outline:none}.crm-select:focus{border-color:var(--crm-primary)}.crm-input{padding:6px 10px;border:1px solid var(--crm-border);border-radius:7px;font-size:13px;background:var(--crm-card-bg);color:var(--crm-text);outline:none;width:100%}.crm-input:focus{border-color:var(--crm-primary)}.crm-textarea{padding:8px 10px;border:1px solid var(--crm-border);border-radius:7px;font-size:13px;background:var(--crm-card-bg);color:var(--crm-text);outline:none;width:100%;resize:vertical;min-height:80px;font-family:inherit}.crm-textarea:focus{border-color:var(--crm-primary)}.crm-form-group{display:flex;flex-direction:column;gap:5px;margin-bottom:12px}.crm-form-label{font-size:12px;font-weight:600;color:var(--crm-text-muted)}.crm-loading{color:var(--crm-text-muted)}.crm-error,.crm-loading{display:flex;align-items:center;justify-content:center;padding:40px;font-size:14px}.crm-error{color:#dc2626}.crm-divider{border:none;border-top:1px solid var(--crm-border);margin:12px 0}.crm-section-title{font-size:13px;font-weight:700;color:var(--crm-text);margin-bottom:10px;text-transform:uppercase;letter-spacing:.05em}.crm-chat-transcript{font-size:13px;color:var(--crm-text);white-space:pre-wrap;background:var(--crm-bg);border-radius:8px;padding:12px;max-height:400px;overflow-y:auto;line-height:1.6}.ocrm-login{--ocrm-ink:#14130f;--ocrm-ink-soft:#211f19;--ocrm-red:#d8232a;--ocrm-paper:#faf9f7;--ocrm-muted:#6b6760;--ocrm-muted-dark:#b5b1a6;--ocrm-line:#e8e6e1;display:flex;min-height:100vh;font-family:Inter,system-ui,-apple-system,sans-serif;color:var(--ocrm-ink);background:var(--ocrm-paper)}.ocrm-login-brand{position:relative;overflow:hidden;width:46%;min-width:420px;display:flex;flex-direction:column;justify-content:space-between;padding:48px 56px;background:radial-gradient(900px 500px at -10% 110%,rgba(216,35,42,.14),transparent 60%),linear-gradient(160deg,#1a1915,#14130f 55%);color:#fff}.ocrm-login-lockup{height:44px;width:auto;display:block}.ocrm-login-brand-mid h2{font-family:Space Grotesk,Inter,sans-serif;font-size:clamp(26px,2.6vw,34px);font-weight:600;letter-spacing:-.5px;line-height:1.22;margin:0 0 28px}.ocrm-login-brand-mid h2 em{font-style:normal;color:var(--ocrm-red)}.ocrm-login-brand-mid ul{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:14px}.ocrm-login-brand-mid li{position:relative;padding-left:22px;font-size:14.5px;line-height:1.5;color:var(--ocrm-muted-dark)}.ocrm-login-brand-mid li:before{content:"";position:absolute;left:0;top:6px;width:8px;height:8px;border-radius:2px;background:var(--ocrm-red)}.ocrm-login-brand-bottom{display:flex;justify-content:space-between;font-size:12.5px;letter-spacing:.4px;color:var(--ocrm-muted)}.ocrm-login-bars{position:absolute;right:-24px;bottom:-40px;display:flex;align-items:flex-end;gap:14px;opacity:.16;pointer-events:none}.ocrm-login-bars i{display:block;width:34px;border-radius:8px;background:#fff}.ocrm-login-bars i:first-child{height:90px;background:var(--ocrm-red)}.ocrm-login-bars i:nth-child(2){height:170px}.ocrm-login-bars i:nth-child(3){height:130px;background:var(--ocrm-red)}.ocrm-login-bars i:nth-child(4){height:210px}.ocrm-login-bars i:nth-child(5){height:110px;background:var(--ocrm-red)}.ocrm-login-main{flex:1 1;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:48px 24px 32px}.ocrm-login-box{width:100%;max-width:384px}.ocrm-login-mark{width:52px;height:52px;border-radius:13px;box-shadow:0 8px 24px rgba(20,19,15,.18);margin-bottom:22px}.ocrm-login-box h1{font-family:Space Grotesk,Inter,sans-serif;font-size:27px;font-weight:600;letter-spacing:-.6px;margin:0 0 6px}.ocrm-login-sub{font-size:14.5px;color:var(--ocrm-muted);margin:0 0 30px}.ocrm-form{display:flex;flex-direction:column;gap:18px}.ocrm-form-error{background:#fdecec;color:#9c1a1f;border:1px solid #f5c6c8;border-left:3px solid var(--ocrm-red);border-radius:8px;padding:11px 14px;font-size:13.5px}.ocrm-field label{display:block;font-size:13px;font-weight:600;letter-spacing:.2px;margin-bottom:7px}.ocrm-field input{width:100%;box-sizing:border-box;padding:12px 14px;font-size:15px;font-family:inherit;color:var(--ocrm-ink);background:#fff;border:1.5px solid var(--ocrm-line);border-radius:10px;outline:none;transition:border-color .15s,box-shadow .15s}.ocrm-field input::placeholder{color:#a8a49c}.ocrm-field input:focus{border-color:var(--ocrm-ink);box-shadow:0 0 0 3px rgba(20,19,15,.08)}.ocrm-password-wrap{position:relative}.ocrm-password-wrap input{padding-right:62px}.ocrm-password-toggle{position:absolute;right:8px;top:50%;transform:translateY(-50%);border:none;background:none;font-family:inherit;font-size:12.5px;font-weight:600;color:var(--ocrm-muted);cursor:pointer;padding:6px 8px;border-radius:6px}.ocrm-password-toggle:hover{color:var(--ocrm-ink);background:var(--ocrm-paper)}.ocrm-submit{margin-top:6px;width:100%;padding:13px 16px;font-family:Space Grotesk,Inter,sans-serif;font-size:15.5px;font-weight:600;letter-spacing:.2px;color:#fff;background:var(--ocrm-ink);border:none;border-radius:10px;cursor:pointer;transition:background .15s,transform .05s}.ocrm-submit:hover:not(:disabled){background:var(--ocrm-red)}.ocrm-submit:active:not(:disabled){transform:translateY(1px)}.ocrm-submit:disabled{opacity:.65;cursor:default}.ocrm-login-help{margin:26px 0 0;font-size:13px;line-height:1.6;color:var(--ocrm-muted)}.ocrm-login-help a{color:var(--ocrm-red);text-decoration:none;font-weight:500}.ocrm-login-help a:hover{text-decoration:underline}.ocrm-login-foot{margin-top:40px;font-size:12.5px;letter-spacing:1.6px;text-transform:uppercase;color:#a8a49c}.ocrm-login-foot span{color:var(--ocrm-red);margin:0 4px}@media (max-width:900px){.ocrm-login-brand{display:none}}.crm-topbar-company{font-size:13px;font-weight:600;color:var(--crm-text-muted);padding:4px 10px;background:var(--crm-bg);border-radius:6px;border:1px solid var(--crm-border)}.crm-brand-logo{width:28px;height:28px;object-fit:contain;border-radius:4px;flex-shrink:0}.crm-logout-btn{display:flex;align-items:center;gap:8px;margin-top:8px;padding:8px 10px;color:#f87171;text-decoration:none;border-radius:6px;font-size:13px;font-weight:500;transition:background .15s,color .15s;width:100%}.crm-logout-btn:hover{background:rgba(248,113,113,.1);color:#dc2626}.crm-view-toggle{display:flex;border:1px solid var(--crm-border);border-radius:7px;overflow:hidden}.crm-view-toggle-btn{display:flex;align-items:center;justify-content:center;padding:5px 9px;background:var(--crm-card-bg);border:none;cursor:pointer;color:var(--crm-text-muted);transition:background .15s,color .15s}.crm-view-toggle-btn:hover{background:var(--crm-bg);color:var(--crm-text)}.crm-view-toggle-btn.active{background:var(--crm-primary);color:#ffffff}.crm-btn-filters-active{border-color:var(--crm-primary)!important;color:var(--crm-primary)!important}.crm-filters-panel{width:280px;flex-shrink:0;background:var(--crm-card-bg);border-radius:var(--crm-radius);box-shadow:var(--crm-shadow-md);display:flex;flex-direction:column;overflow:hidden;align-self:flex-start;max-height:calc(100vh - 120px);border:1px solid var(--crm-border)}.crm-filters-header{padding:14px 16px;border-bottom:1px solid var(--crm-border);display:flex;align-items:center;justify-content:space-between;flex-shrink:0}.crm-filters-title{font-size:14px;font-weight:700;display:flex;align-items:center;gap:6px}.crm-filters-active-dot{width:8px;height:8px;border-radius:50%;background:var(--crm-primary);display:inline-block}.crm-filters-close{background:none;border:none;cursor:pointer;color:var(--crm-text-muted);font-size:14px;padding:4px 6px;border-radius:4px;transition:background .15s}.crm-filters-close:hover{background:var(--crm-bg)}.crm-filters-body{flex:1 1;overflow-y:auto;padding:14px 16px;display:flex;flex-direction:column;gap:16px}.crm-filter-group{display:flex;flex-direction:column;gap:8px}.crm-filter-label{font-size:11px;font-weight:700;color:var(--crm-text-muted);text-transform:uppercase;letter-spacing:.05em}.crm-filter-date-pills{display:flex;flex-wrap:wrap;gap:6px}.crm-date-pill{padding:4px 10px;border-radius:14px;font-size:12px;font-weight:500;border:1px solid var(--crm-border);background:var(--crm-card-bg);color:var(--crm-text-muted);cursor:pointer;transition:background .15s,border-color .15s,color .15s}.crm-date-pill:hover{border-color:var(--crm-primary);color:var(--crm-primary)}.crm-date-pill.active{background:var(--crm-primary);border-color:var(--crm-primary);color:#ffffff}.crm-filter-date-range{display:flex;align-items:center;gap:6px;margin-top:4px}.crm-filter-date-range .crm-input{flex:1 1;font-size:12px;padding:5px 8px}.crm-filter-chips{display:flex;flex-wrap:wrap;gap:6px}.crm-filter-chip{padding:4px 10px;border-radius:6px;font-size:12px;font-weight:500;border:1px solid var(--crm-border);background:var(--crm-card-bg);color:var(--crm-text-muted);cursor:pointer;transition:background .15s,border-color .15s,color .15s}.crm-filter-chip.active,.crm-filter-chip:hover{border-color:var(--crm-primary);color:var(--crm-primary)}.crm-filter-chip.active{background:var(--crm-primary-light);font-weight:700}.crm-list-view{flex:1 1;overflow:auto;border-radius:var(--crm-radius);border:1px solid var(--crm-border);background:var(--crm-card-bg)}.crm-table{width:100%;border-collapse:collapse;font-size:13px}.crm-table thead tr{background:var(--crm-bg);position:-webkit-sticky;position:sticky;top:0;z-index:1}.crm-table th{padding:10px 12px;text-align:left;font-size:11px;font-weight:700;color:var(--crm-text-muted);text-transform:uppercase;letter-spacing:.04em;border-bottom:1px solid var(--crm-border);white-space:nowrap}.crm-th-sortable{cursor:pointer;-webkit-user-select:none;-moz-user-select:none;user-select:none;transition:color .15s}.crm-th-sortable:hover{color:var(--crm-text)}.crm-sort-icon{margin-left:4px;font-size:10px;color:var(--crm-primary)}.crm-sort-inactive{color:var(--crm-border)}.crm-table td{padding:10px 12px;border-bottom:1px solid var(--crm-border);color:var(--crm-text);vertical-align:middle}.crm-table-row{cursor:pointer;transition:background .1s}.crm-table-row:hover{background:var(--crm-bg)}.crm-td-name{font-weight:600;white-space:nowrap}.crm-livechat{display:flex;flex-direction:column;gap:16px;flex:1 1;min-height:0}.crm-livechat-settings{background:var(--crm-card-bg);border-radius:var(--crm-radius);padding:16px 20px;box-shadow:var(--crm-shadow);display:flex;align-items:center;justify-content:space-between;border:1px solid var(--crm-border)}.crm-livechat-settings-label{display:flex;flex-direction:column;gap:2px}.crm-livechat-settings-title{font-size:14px;font-weight:700;color:var(--crm-text)}.crm-livechat-settings-desc{font-size:12px;color:var(--crm-text-muted)}.crm-toggle{width:44px;height:24px;border-radius:12px;background:#d1d5db;border:none;cursor:pointer;position:relative;transition:background .2s;flex-shrink:0}.crm-toggle.on{background:var(--crm-primary)}.crm-toggle-thumb{position:absolute;width:18px;height:18px;border-radius:50%;background:white;top:3px;left:3px;transition:transform .2s;box-shadow:0 1px 3px rgba(0,0,0,.2)}.crm-toggle.on .crm-toggle-thumb{transform:translateX(20px)}.crm-livechat-body{display:flex;gap:16px;flex:1 1;min-height:0}.crm-livechat-sidebar{width:280px;flex-shrink:0;display:flex;flex-direction:column;gap:12px;overflow-y:auto}.crm-livechat-section{background:var(--crm-card-bg);border-radius:var(--crm-radius);border:1px solid var(--crm-border);overflow:hidden}.crm-livechat-section-header{padding:10px 14px;border-bottom:1px solid var(--crm-border);font-size:12px;text-transform:uppercase;letter-spacing:.04em;display:flex;align-items:center;justify-content:space-between}.crm-livechat-count,.crm-livechat-section-header{background:var(--crm-bg);font-weight:700;color:var(--crm-text-muted)}.crm-livechat-count{font-size:11px;padding:1px 7px;border-radius:10px;border:1px solid var(--crm-border)}.crm-livechat-count-waiting{background:#fef3c7;color:#92400e;border-color:#fde68a}.crm-livechat-count-active{background:#d1fae5;color:#065f46;border-color:#a7f3d0}.crm-livechat-session-card{padding:12px 14px;border-bottom:1px solid var(--crm-border);cursor:pointer;transition:background .1s}.crm-livechat-session-card:last-child{border-bottom:none}.crm-livechat-session-card:hover{background:var(--crm-bg)}.crm-livechat-session-card.selected{background:var(--crm-primary-light);border-left:3px solid var(--crm-primary)}.crm-livechat-waiting{border-left:3px solid #f59e0b}.crm-livechat-active{border-left:3px solid #10b981}.crm-livechat-visitor-name{font-size:13px;font-weight:700;color:var(--crm-text)}.crm-livechat-visitor-meta{font-size:11px;color:var(--crm-text-muted);margin-top:2px}.crm-livechat-operator-row{display:flex;align-items:center;gap:10px;padding:10px 14px;border-bottom:1px solid var(--crm-border)}.crm-livechat-operator-row:last-child{border-bottom:none}.crm-livechat-empty{padding:16px 14px;font-size:12px;color:var(--crm-text-muted);text-align:center}.crm-livechat-chat{flex:1 1;display:flex;flex-direction:column;background:var(--crm-card-bg);border-radius:var(--crm-radius);border:1px solid var(--crm-border);overflow:hidden;min-width:0}.crm-livechat-chat-header{padding:14px 16px;border-bottom:1px solid var(--crm-border);display:flex;align-items:center;justify-content:space-between;flex-shrink:0}.crm-livechat-chat-visitor{font-size:15px;font-weight:700;color:var(--crm-text)}.crm-livechat-chat-meta{font-size:12px;color:var(--crm-text-muted)}.crm-livechat-transfer-bar{padding:10px 16px;background:#fffbeb;border-bottom:1px solid #fde68a;display:flex;gap:8px;align-items:center;flex-shrink:0}.crm-livechat-messages{flex:1 1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:10px}.crm-chat-msg{max-width:70%;display:flex;flex-direction:column;gap:2px}.crm-chat-msg-visitor{align-self:flex-start}.crm-chat-msg-operator{align-self:flex-end}.crm-chat-msg-sender{font-size:10px;font-weight:600;color:var(--crm-text-muted);text-transform:uppercase;letter-spacing:.04em}.crm-chat-msg-operator .crm-chat-msg-sender{text-align:right}.crm-chat-msg-text{padding:8px 12px;border-radius:12px;font-size:13px;line-height:1.5;word-break:break-word}.crm-chat-msg-visitor .crm-chat-msg-text{background:var(--crm-bg);border:1px solid var(--crm-border);color:var(--crm-text);border-radius:2px 12px 12px 12px}.crm-chat-msg-operator .crm-chat-msg-text{background:var(--crm-primary);color:#ffffff;border-radius:12px 2px 12px 12px}.crm-chat-msg-time{font-size:10px;color:var(--crm-text-muted)}.crm-chat-msg-operator .crm-chat-msg-time{text-align:right}.crm-livechat-reply-bar{padding:12px 16px;border-top:1px solid var(--crm-border);display:flex;gap:8px;align-items:center;flex-shrink:0}.crm-livechat-chat-placeholder{flex:1 1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;color:var(--crm-text-muted);font-size:13px}